 Our company develops quality benchmarks based on our computer information database. We track on-time deliveries. We track service standards and their underlying reason(s). We track billing questions. We track miles and revenue per mile. We track driver earnings per mile. We track accident-free miles. We have a wide variety of reports and graphs that examine our performance each month, and identify trends before they become major problems.
This results in a professional, experienced driver arriving for pickup and delivery on time, with the right equipment, a clean trailer, a well maintained tractor and a safely transported product. |
